We do our very best in order to provide you with ultimate service. If you are nevertheless not satisfied about an incident, we would like to hear from you. Providing the best suitable alternative is the only thing we are able to do in consultation with you. You can submit a complaint by reaching out to our customer service. We are available through info@jounzo.com or +31642169338 for Whatsapp messages. Please do not forget to include your order number in the message if necessary. We do everything we can to deal with your complaint.